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Refund policy
When and how Shapeways.io refunds course fees and deposits.
On this page
- Introduction
- Services Covered by This Policy
- Right to Cancel Within 14 Days
- Cancellation of Training Programmes
- Deposits and Instalment Payments
- Missed Sessions and Non-Attendance
- Cancellation of Business Coaching and Consultancy Services
- Workshops, Events and Seminars
- Digital Products and Learning Materials
- Services Cancelled by Shapeways.io
- Services That Do Not Meet Agreed Requirements
- How to Request a Refund
- Refund Processing Times
- Currency and International Payments
- Exceptional Circumstances
- Business and Corporate Customers
- Complaints and Disputes
- Changes to This Policy
- Contact Information
Shapeways.io Ltd
Effective Date: 30 October 2026
Last Updated: 30 October 2026
1. Introduction
At Shapeways.io Ltd, we are committed to providing high-quality digital skills training, business development support, consultancy and professional services.
We understand that circumstances can change and that customers may occasionally need to cancel a booking, withdraw from a programme or request a refund.
This Refund and Cancellation Policy explains the circumstances in which refunds may be available, how cancellations are handled and the process for requesting a refund.
This policy applies to services provided by Shapeways.io in the United Kingdom and Ghana, subject to applicable consumer protection laws.
Our aim is to ensure that all refund and cancellation requests are handled fairly, transparently and consistently.
2. Services Covered by This Policy
This policy applies to payments made for services offered by Shapeways.io, including:
Digital skills training programmes.
Professional development and career training.
Decode My Future and other training programmes.
Online and in-person courses.
Business coaching and consultancy.
Workshops, seminars and events.
Business development programmes.
Website development and IT services.
Graphic design, video editing and digital services.
Digital products, downloadable resources and learning materials.
Other services offered by Shapeways.io.
Different services may have different cancellation arrangements. Where a separate written agreement or service-specific cancellation policy applies, that agreement will also be considered.
Nothing in this policy removes or limits any consumer rights that cannot legally be excluded.
3. Right to Cancel Within 14 Days
Where applicable consumer protection legislation provides a right to cancel, eligible customers who purchase services online, by telephone or through other qualifying distance-selling arrangements may cancel within 14 calendar days without giving a reason.
For service contracts, this period generally starts the day after the contract is entered into.
If you cancel within this period and have not requested or received any part of the service, you will normally be entitled to a full refund.
If you have requested that training or another service begins during the 14-day cancellation period, you may be required to pay a proportionate amount for the services already provided before cancellation, where the legal requirements for this charge have been met.
If a service has been fully performed during the cancellation period, your cancellation right may end where you expressly requested early performance and acknowledged that you would lose the right to cancel once the service was fully completed.
Important
For digital products and downloadable learning materials, different cancellation rules may apply.
Where immediate access is requested, we will obtain the required express consent and acknowledgement of the consequences for cancellation rights before supplying the digital content.
These provisions do not affect any other statutory rights you may have.
4. Cancellation of Training Programmes
We understand that students may sometimes need to withdraw from a training programme due to changes in personal circumstances, employment, finances or other commitments.
Our cancellation arrangements are as follows.
4.1 Before the Programme Starts
If you decide to withdraw before your training programme begins:
You may request a cancellation and refund.
Any applicable statutory cancellation rights will be respected.
Where no statutory right to a refund applies, the refund will be considered in accordance with the terms agreed when you enrolled.
Any applicable non-refundable deposit must have been clearly identified and lawfully agreed before payment.
4.2 After the Programme Starts
Once a training programme has started, the following discretionary refund arrangements apply, subject to statutory rights and any separate written agreement:
Cancellation within the first seven calendar days
Students who request cancellation within the first seven calendar days after the programme begins may be eligible for a 50% refund of the programme fees paid, provided that:
The cancellation request is submitted within the first seven calendar days.
The student has not completed the first learning module or equivalent first training stage.
The student has not received a substantial amount of the programme’s paid learning materials or services.
Cancellation after the first seven calendar days
After the first seven calendar days, discretionary refunds will generally not be available for programme fees already paid.
However, each request may be reviewed where there are exceptional circumstances, where services have not been delivered as agreed, or where a refund is required by applicable law.
4.3 Completed Training Sessions and Modules
Fees relating to training sessions, modules or services already delivered may not be refundable where the service has been properly provided and no legal right to a refund applies.
5. Deposits and Instalment Payments
Some Shapeways.io training programmes allow students to secure their place by paying an initial deposit followed by monthly instalments.
The following arrangements apply:
Deposits must be paid in accordance with the enrolment agreement.
Monthly instalments must be paid by their agreed due dates.
Customers remain responsible for payments that have become due under their agreement.
Future instalments will be reviewed when a cancellation request is accepted.
We will not charge for future services that are no longer due under a valid cancellation.
Any refund of deposits or instalments will be considered in accordance with this policy, the enrolment agreement and applicable law.
A deposit will not automatically be treated as non-refundable. Any deduction or retention must have a lawful and clearly communicated basis.
6. Missed Sessions and Non-Attendance
Students are expected to attend their scheduled training sessions and participate in the programme.
If a student misses a session without notifying the programme team:
The missed session will generally be recorded as an absence.
The student may be provided with available learning materials or alternative support.
Missed sessions will not automatically qualify for a refund.
Additional sessions or catch-up arrangements will be subject to availability and programme terms.
If a student is unable to attend due to illness, an emergency or another exceptional circumstance, they should contact the programme team as soon as possible.
We will consider reasonable requests for alternative arrangements.
7. Cancellation of Business Coaching and Consultancy Services
For business coaching, consultancy and other professional services, cancellation arrangements will depend on the service agreement.
Where a customer wishes to cancel:
They should notify Shapeways.io in writing.
Any services already delivered may remain payable.
Work completed before cancellation may not be refundable.
Deposits and advance payments will be reviewed against work completed, costs incurred and the agreed contract terms.
Any unused payments for services not yet provided will be considered for refund, subject to the agreement and applicable law.
Where a series of coaching sessions has been purchased, unused sessions may be eligible for a refund or transfer depending on the agreed terms.
8. Workshops, Events and Seminars
Payments made for workshops, events and seminars are subject to the booking conditions communicated at the time of registration.
Where a customer wishes to cancel:
They should contact Shapeways.io as early as possible.
Transfer to another event may be offered where spaces are available.
Refund eligibility will depend on the booking conditions and applicable consumer rights.
Where a customer does not attend an event without providing notice, a refund will not normally be available unless required by law or agreed by Shapeways.io.
For events scheduled on specific dates, customers should review the cancellation terms before completing their booking.
9. Digital Products and Learning Materials
Where Shapeways.io provides downloadable resources, digital guides, templates, recorded training or other digital products, separate cancellation rules may apply.
Where digital content is supplied immediately after purchase, we will obtain the necessary consent and acknowledgement where required by law.
Once digital content has been supplied in circumstances where the customer has validly lost their statutory right to cancel, discretionary refunds will generally not be offered simply because the customer changes their mind.
However, this does not affect rights relating to digital content that is faulty, not as described or does not meet applicable legal requirements.
10. Services Cancelled by Shapeways.io
In some circumstances, Shapeways.io may need to cancel, postpone or reschedule a training programme, event or service.
This may happen due to:
Insufficient participant numbers.
Trainer or staff availability.
Technical difficulties.
Unforeseen operational circumstances.
Circumstances beyond our reasonable control.
Where Shapeways.io cancels a service, affected customers will be offered an appropriate solution, which may include:
Option 1: Full Refund
A refund of payments made for the cancelled service where the service will not be provided and no alternative is agreed.
Option 2: Transfer
The option to transfer the booking to another available programme, course or event.
Option 3: Rescheduling
The option to attend the same programme or service on a revised date.
Customers are not required to accept an alternative arrangement instead of a refund where they are legally entitled to a refund.
Where only part of a service has been delivered, any refund or other remedy will be assessed against the part that has not been provided and applicable legal requirements.
11. Services That Do Not Meet Agreed Requirements
Shapeways.io aims to deliver services to the standard and description agreed with customers.
If you believe that a service has not been delivered as agreed, please contact us and explain the issue.
We will investigate the matter and consider an appropriate resolution.
Depending on the circumstances, this may include:
Correcting the issue.
Providing the service again.
Offering an alternative service.
Providing a partial refund.
Providing a full refund where appropriate or legally required.
Our customers retain their statutory rights under applicable consumer protection legislation.
12. How to Request a Refund
All refund and cancellation requests should be submitted in writing.
Please send your request to:
Email: info@shapeways.io
Alternatively, you may write to:
Shapeways.io Ltd
89 Bickersteth Road
London
SW17 9SH
United Kingdom.
Please include the following information:
Full name.
Email address used during registration or purchase.
Programme or service purchased.
Payment reference or order number.
Date of payment.
Reason for requesting the refund, where relevant.
Supporting documents, where applicable.
Once we receive your request, our team will review it and contact you if further information is required.
You do not need to provide a reason when exercising a statutory right to cancel within the applicable cancellation period.
13. Refund Processing Times
Where a refund has been approved, Shapeways.io will process it within the applicable legal timeframe.
For qualifying UK consumer cancellations, refunds will generally be made within 14 days of receiving the cancellation notice for service contracts.
For other approved refunds, we aim to process payments within 14 calendar days.
Refunds will normally be made using the original payment method unless another method is agreed or legally permitted.
Please note that the time taken for funds to appear in your account may depend on your bank or payment provider.
We will not charge an administrative fee where doing so would breach applicable consumer protection law.
14. Currency and International Payments
Shapeways.io may receive payments in different currencies, including:
British Pounds (GBP).
Ghana Cedis (GHS).
United States Dollars (USD).
Where a refund is approved, it will normally be processed in the original transaction currency and through the original payment method, where possible.
Exchange rate differences, bank charges or payment provider charges may affect the amount received in another currency.
Any deductions will be handled in accordance with applicable law and the payment agreement.
15. Exceptional Circumstances
We recognise that unexpected situations may affect a customer’s ability to continue with a programme or service.
Examples include:
Serious illness.
Family emergencies.
Relocation.
Significant financial hardship.
Other exceptional personal circumstances.
Customers experiencing these situations are encouraged to contact us.
We will consider each request individually and may offer alternative arrangements, including:
Temporary suspension.
Transfer to another cohort.
Extended payment arrangements.
Alternative training dates.
Partial or full refunds where appropriate.
Any exceptional arrangement will be subject to agreement and applicable legal requirements.
16. Business and Corporate Customers
Where a service is purchased by a company, organisation, charity or other business entity, the cancellation and refund arrangements may differ from those available to individual consumers.
Business customers should refer to their signed service agreement, quotation or contract.
Where a business customer wishes to cancel a service, any refund will be assessed against:
The agreed contract terms.
Work already completed.
Resources already committed.
Costs reasonably incurred.
Services already delivered.
Any applicable legal obligations.
Nothing in this section removes any rights or remedies available under the applicable contract or law.
17. Complaints and Disputes
If you are unhappy with how your refund or cancellation request has been handled, you may submit a formal complaint.
Please email:
Your complaint should include your name, relevant payment or booking details and an explanation of the issue.
We will review the complaint and aim to provide a response within 10 working days.
If further investigation is required, we will inform you.
We are committed to resolving complaints fairly and professionally.
18. Changes to This Policy
Shapeways.io reserves the right to review and update this Refund and Cancellation Policy when necessary.
Changes may be made to reflect:
Changes in our services.
Changes to our business operations.
Changes in applicable legislation.
Improvements to our customer service procedures.
The version applicable to your purchase will generally be the version in force when you entered into the relevant agreement, subject to any statutory rights and agreed contractual changes.
The latest version will be published on our website.
19. Contact Information
For questions about this policy, cancellations or refund requests, please contact:
Shapeways.io Ltd
Website: https://shapeways.io
Email: info@shapeways.io
Address: 89 Bickersteth Road, London, SW17 9SH, United Kingdom.
Our Commitment
Shapeways.io Ltd is committed to treating all customers fairly and handling refund and cancellation requests transparently.
We aim to provide high-quality services, communicate clearly and work with customers to find reasonable solutions when circumstances change.
Last Updated: 30 October 2026
Questions about this refund policy?
Email us or message the team in the country you deal with. We reply as quickly as we can.