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Terms and conditions
The terms that apply when you book a course or service with Shapeways.io.
On this page
- Introduction
- About Shapeways.io
- Definitions
- Acceptance of Terms
- Website Use
- Training Programmes and Educational Services
- Career Development and Employment Opportunities
- Business Coaching and Consultancy
- Fees, Payments and Instalments
- Refunds and Cancellations
- Intellectual Property Rights
- Confidentiality
- Privacy and Data Protection
- Third-Party Services and Platforms
- Website Content and Accuracy
- User Accounts and Security
- Acceptable Conduct
- Suspension and Termination of Services
- Limitation of Liability
- Events Beyond Our Control
- Complaints and Dispute Resolution
- Third-Party Links
- Changes to These Terms
- Governing Law and Jurisdiction
- Severability
- Entire Agreement
- Contact Information
Shapeways.io Ltd
Effective Date: 30 October 2026
Last Updated: 30 October 2026
1. Introduction
Welcome to Shapeways.io.
These Terms and Conditions govern your access to and use of the Shapeways.io website, services, training programmes and other business activities.
Shapeways.io Ltd (“Shapeways.io”, “we”, “us” or “our”) operates in the United Kingdom and Ghana, providing digital skills training, business development support, technology solutions, professional services and related opportunities.
By accessing our website, registering for a programme, purchasing a service or entering into an agreement with us, you agree to comply with these Terms and Conditions.
If you do not agree with these terms, you should not use our website or purchase our services.
Please read these terms carefully before using our services.
2. About Shapeways.io
Shapeways.io Ltd is a company registered in the United Kingdom.
Our business activities include:
Digital skills training and professional development.
Career development and employability support.
Business coaching and consultancy.
Entrepreneurship and business development programmes.
Website development and IT solutions.
Digital marketing and creative services.
Video editing and graphic design.
Administrative and business support services.
Workshops, seminars and events.
Freelance and employment opportunity support.
We may introduce, modify or discontinue services as our business develops.
Company Information
Company: Shapeways.io Ltd
Website: https://shapeways.io
Email: info@shapeways.io
Registered office: 89 Bickersteth Road, London, SW17 9SH, United Kingdom.
3. Definitions
For the purposes of these Terms and Conditions:
“Company” means Shapeways.io Ltd.
“Website” means https://shapeways.io and any associated website pages operated by Shapeways.io.
“User” means any individual accessing or using our website.
“Customer” means an individual or organisation purchasing our services.
“Student” means an individual enrolled in one of our training programmes.
“Client” means an individual, business or organisation receiving our professional services.
“Services” means any training, consultancy, coaching, technology, creative or business support services provided by Shapeways.io.
“Content” means text, images, videos, graphics, documents, learning materials, software and other information published or supplied by Shapeways.io.
4. Acceptance of Terms
By using our website or services, you confirm that:
You have read and understood these Terms and Conditions.
You agree to comply with the terms outlined in this document.
You will provide accurate information when registering or purchasing services.
You will use our services responsibly and lawfully.
You will not use our website or services for fraudulent, unlawful or harmful activities.
Where a service requires a separate contract, enrolment agreement or service agreement, you may also be required to accept those additional terms.
If there is a conflict between these general Terms and Conditions and a specific signed agreement, the specific agreement will take precedence for the relevant service, unless applicable law requires otherwise.
5. Website Use
You may use the Shapeways.io website for legitimate personal, educational or business purposes.
When using our website, you agree not to:
Use the website for unlawful activities.
Attempt to gain unauthorised access to our systems.
Disrupt or interfere with website functionality.
Upload malicious software or harmful files.
Attempt to access another user’s account.
Copy or reproduce website content without permission.
Use our website to distribute misleading, offensive or fraudulent information.
Collect personal information about other users without authorisation.
Use automated systems to scrape or extract website content without our permission.
We reserve the right to restrict or suspend access to users who breach these terms.
6. Training Programmes and Educational Services
Shapeways.io provides digital skills training, career development, business education and professional development programmes.
Our programmes may be delivered:
Online.
In person.
Through a combination of online and in-person sessions.
Through self-directed learning materials.
Through workshops and practical projects.
6.1 Registration and Eligibility
Individuals wishing to join a programme may be required to:
Complete an application form.
Provide accurate personal information.
Meet the programme’s eligibility requirements.
Provide identification or educational information where necessary.
Complete an assessment or interview where applicable.
Pay the required registration fee or deposit.
Shapeways.io reserves the right to assess applications and determine eligibility in accordance with the published programme requirements.
6.2 Student Responsibilities
Students are expected to:
Attend scheduled training sessions.
Participate actively in learning activities.
Complete assigned coursework and projects.
Treat trainers, staff and other students respectfully.
Follow reasonable instructions from programme staff.
Maintain appropriate behaviour during online and in-person sessions.
Avoid plagiarism and academic misconduct.
Protect confidential information shared during training.
Use company equipment and learning resources responsibly.
6.3 Attendance and Participation
Students are expected to attend sessions consistently.
Where a student is unable to attend, they should notify the programme team as early as possible.
Repeated absence, failure to participate or failure to complete required work may affect a student’s progress or eligibility for programme completion.
Any attendance requirements will be communicated during enrolment.
6.4 Programme Changes
Shapeways.io reserves the right to make reasonable changes to:
Training schedules.
Course materials.
Trainers and instructors.
Programme delivery methods.
Learning activities.
Session locations.
Programme structure.
Where a significant change affects the service purchased, we will communicate the change and consider appropriate arrangements in accordance with the applicable agreement and consumer rights.
7. Career Development and Employment Opportunities
Some Shapeways.io programmes include career guidance, employability support, work experience, freelance opportunities or introductions to potential employers.
These services are intended to improve participants’ knowledge, skills and readiness for employment or self-employment.
However:
We do not guarantee that any participant will secure employment.
We do not guarantee a specific salary or income.
We do not guarantee that a participant will receive a freelance contract.
We do not guarantee a particular number of job interviews or employment offers.
Employment decisions remain the responsibility of the relevant employer.
Freelance opportunities are subject to availability, client requirements and individual suitability.
Where employment or freelance placement forms part of a specific paid service, the relevant written agreement will explain the scope of that commitment.
Participants remain responsible for their own applications, professional conduct and performance during recruitment or placement processes.
8. Business Coaching and Consultancy
Shapeways.io provides business development support, coaching and consultancy to individuals and organisations.
Our services may include:
Business idea development.
Business planning.
Marketing strategy.
Business model development.
Digital transformation.
Website development.
Financial planning guidance.
Business operations and systems.
Entrepreneurial development.
Our advice and recommendations are provided for general business development and educational purposes unless a separate professional advisory agreement states otherwise.
We do not guarantee that a business will become profitable, attract funding, secure customers or achieve any particular financial result.
Clients remain responsible for their business decisions and should seek independent legal, tax, financial or other specialist advice where necessary.
9. Fees, Payments and Instalments
The prices of our services will be communicated through our website, programme information, quotations or individual service agreements.
By purchasing a service, you agree to pay the applicable fees.
9.1 Payment Methods
We may accept payments through approved payment methods, which may include:
Bank transfers.
Debit and credit cards.
Online payment providers.
Mobile money.
Other approved payment arrangements.
Available payment methods will be communicated during registration or purchase.
9.2 Deposits
Some services and training programmes may require an initial deposit to secure a booking or place.
Any deposit arrangements, including whether a deposit is refundable, will be explained before payment.
9.3 Instalment Plans
Where instalment arrangements are available:
The payment schedule will be communicated before enrolment.
Customers must pay instalments by the agreed due dates.
Customers remain responsible for payments that have become due under their agreement.
Any missed payments should be discussed with the finance or programme team.
Repeated failure to make agreed payments may result in restricted access to services or suspension of participation, subject to the agreement and applicable law.
9.4 Changes to Pricing
We reserve the right to update our prices.
However, price changes will not retrospectively affect services already purchased under an agreed fixed-price contract unless otherwise agreed or legally permitted.
9.5 Taxes and Additional Charges
Prices and any applicable taxes or additional charges will be communicated before a customer completes a purchase.
Customers are responsible for any charges expressly identified as payable by them under the relevant agreement.
10. Refunds and Cancellations
All cancellations and refund requests are subject to our Refund and Cancellation Policy.
Our Refund and Cancellation Policy is available at:
https://shapeways.io/refund-policy/
Customers should review the policy before making a purchase.
Nothing in these Terms and Conditions removes or limits any statutory cancellation, refund or consumer rights available under applicable law.
Where a separate written service agreement contains additional cancellation arrangements, that agreement will apply subject to applicable legal requirements.
11. Intellectual Property Rights
Unless otherwise stated, all intellectual property rights relating to the Shapeways.io website, brand and company materials belong to Shapeways.io Ltd or the relevant licensed rights holder.
This includes:
Website design and layout.
Company logos and branding.
Written content.
Graphics and illustrations.
Videos and training materials.
Course documents and presentations.
Templates and learning resources.
Proprietary systems and software.
Marketing materials.
You may not reproduce, distribute, modify, sell or commercially exploit our intellectual property without prior written permission.
11.1 Use of Learning Materials
Students and customers may use learning materials provided by Shapeways.io for their own personal learning or the specific purposes agreed with us.
Unless expressly authorised, materials must not be:
Resold.
Redistributed commercially.
Uploaded to public sharing platforms.
Reproduced as another training product.
Used to create competing commercial learning programmes.
11.2 Customer and Student Work
Students and customers retain ownership of intellectual property they independently create, unless they agree otherwise in writing or another person’s intellectual property is incorporated into the work.
Where Shapeways.io creates work for a client, ownership and usage rights will be determined by the relevant service agreement.
Shapeways.io will not claim ownership of customer or student work merely because it was created during a training programme.
11.3 Marketing and Promotional Use
We may wish to showcase student projects, testimonials, case studies or client work to promote our services.
We will obtain appropriate permission before using identifiable student or client work, names, images or testimonials for promotional purposes.
Permission can be withdrawn for future promotional use where applicable, although material already lawfully published may not always be immediately removable from third-party platforms.
12. Confidentiality
Shapeways.io recognises that customers, students and business partners may share confidential information during the delivery of our services.
We will take reasonable steps to protect confidential business and personal information.
Users of our services must also respect the confidentiality of information shared by other participants, clients and members of our team.
You must not:
Share confidential business information without permission.
Distribute another person’s private information.
Share internal training documents without authorisation.
Disclose commercially sensitive information.
Use confidential information for personal or commercial gain without permission.
These obligations do not prevent disclosures required by law or information that is already lawfully in the public domain.
13. Privacy and Data Protection
Shapeways.io takes the protection of personal information seriously.
Personal information is handled in accordance with our Privacy Policy and Data Protection Policy.
You can read these documents at:
Privacy Policy:
https://shapeways.io/privacy-policy/
Data Protection Policy:
https://shapeways.io/data-protection/
By using our services, you acknowledge that we will process personal information in accordance with the applicable privacy information and legal requirements.
Where Shapeways.io processes personal information on behalf of a client, additional data processing agreements may apply.
14. Third-Party Services and Platforms
Our services may involve third-party platforms and service providers, including:
Microsoft Teams.
Zoom.
Google services.
Website hosting providers.
Payment processing platforms.
Social media platforms.
Online learning systems.
Cloud storage providers.
These platforms may have their own terms and privacy policies.
Shapeways.io is not responsible for independent third-party services or changes to their availability, functionality or terms.
Where a third-party service is necessary for a service we have agreed to provide, we will take reasonable steps to manage any disruption and communicate significant issues to affected customers.
15. Website Content and Accuracy
We aim to ensure that information published on our website is accurate and up to date.
However, information may occasionally contain errors, omissions or outdated details.
We reserve the right to update website content, programme information, prices and service descriptions.
Website content is provided for general information and should not automatically be treated as professional legal, financial or tax advice.
Where specific contractual information has been agreed with a customer, that agreement will take precedence over general website descriptions.
16. User Accounts and Security
Where our services require you to create an account, you are responsible for:
Providing accurate registration information.
Keeping your login details confidential.
Using a secure password.
Not sharing your account with unauthorised individuals.
Informing us if you suspect unauthorised account access.
We reserve the right to suspend or restrict accounts where we reasonably suspect fraud, misuse, security threats or a breach of these terms.
17. Acceptable Conduct
All individuals using Shapeways.io services must behave respectfully and responsibly.
We do not tolerate:
Harassment or bullying.
Discrimination.
Threatening or abusive behaviour.
Fraudulent activity.
Deliberate disruption of training sessions.
Unauthorised sharing of confidential information.
Plagiarism or deliberate misrepresentation.
Misuse of company property or systems.
Where necessary, Shapeways.io may issue warnings, restrict access or terminate participation in a programme or service.
Any action taken will be proportionate and subject to applicable contractual and legal requirements.
18. Suspension and Termination of Services
Shapeways.io may suspend or terminate access to a service where:
A customer seriously breaches these terms.
A customer engages in unlawful activity.
A customer repeatedly fails to meet agreed payment obligations.
There is a serious breach of confidentiality.
There is a significant security risk.
The service cannot reasonably continue.
Where appropriate, we will notify the customer and provide an opportunity to resolve the issue.
Any termination, outstanding payment or refund will be handled in accordance with the relevant agreement and applicable law.
Customers may also terminate their agreements in accordance with the relevant service contract and our Refund and Cancellation Policy.
19. Limitation of Liability
Shapeways.io will take reasonable care when delivering its services and maintaining its website.
However, to the fullest extent permitted by law, we will not be responsible for:
Losses arising from information supplied incorrectly by a customer.
Business decisions made independently by customers.
Loss of anticipated profits or business opportunities where such loss is lawfully excluded.
Employment or business outcomes that have not been expressly guaranteed.
Disruption caused by third-party platforms outside our reasonable control.
Unauthorised access resulting from a customer’s failure to protect their account credentials.
Nothing in these terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Consumers retain all statutory rights relating to services and digital content.
20. Events Beyond Our Control
Shapeways.io will not be responsible for delays or failures to perform contractual obligations where caused by circumstances beyond our reasonable control.
These circumstances may include:
Natural disasters.
Serious power or internet outages.
Government restrictions.
Civil unrest.
War or terrorism.
Widespread technical failures.
Serious illness or emergencies.
Other exceptional circumstances beyond our reasonable control.
Where such circumstances affect a service, we will take reasonable steps to notify affected customers and agree an appropriate alternative arrangement where possible.
This clause does not remove any statutory refund or cancellation rights.
21. Complaints and Dispute Resolution
We aim to resolve complaints fairly and professionally.
If you are unhappy with a service or believe that we have breached these terms, please contact us.
Email: info@shapeways.io
Please include:
Your full name.
The service or programme involved.
Relevant booking or payment details.
A description of your complaint.
Any supporting information.
We will review your complaint and aim to respond within 10 working days.
If additional investigation is required, we will let you know.
Nothing in this section prevents you from exercising any legal rights or seeking assistance from the relevant consumer protection or regulatory authority.
22. Third-Party Links
Our website may contain links to external websites for information, convenience or additional services.
These links do not automatically mean that Shapeways.io endorses the external organisation.
We are not responsible for the content, security, privacy practices or terms of third-party websites that we do not control.
Users should review the terms and privacy policies of external websites before using them.
23. Changes to These Terms
Shapeways.io reserves the right to update these Terms and Conditions from time to time.
Changes may be necessary due to:
Changes in legislation.
New services or business activities.
Changes to our website.
Changes in technology.
Improvements to our business operations.
The latest version will be published on our website with an updated effective date.
Where changes materially affect an existing customer contract, we will communicate those changes and obtain agreement where required.
24. Governing Law and Jurisdiction
These Terms and Conditions are intended to apply to Shapeways.io’s operations in the United Kingdom and Ghana.
For agreements with UK customers, the laws of England and Wales will generally apply, and the courts of England and Wales will have jurisdiction, subject to any mandatory consumer protections.
For agreements with customers in Ghana, the applicable laws and consumer protection requirements of Ghana will be respected.
For international customers, the governing law and jurisdiction may be specified in the relevant service agreement.
Nothing in this section removes any mandatory rights or protections that apply to a consumer under the law of their country of residence.
25. Severability
If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Any invalid provision will be interpreted or replaced, where legally possible, in a way that most closely reflects its original intention.
26. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Data Protection Policy, Refund and Cancellation Policy and any relevant service-specific agreements, form part of the terms governing your use of Shapeways.io services.
Where a separate written agreement has been signed, its terms will apply to the specific service covered by that agreement.
27. Contact Information
If you have any questions about these Terms and Conditions, please contact:
Shapeways.io Ltd
Website: https://shapeways.io
Email: info@shapeways.io
Registered office: 89 Bickersteth Road, London, SW17 9SH, United Kingdom.
Last Updated: 30 October 2026
Shapeways.io Ltd
Building skills. Creating opportunities. Supporting businesses.
Questions about these terms?
Email us or message the team in the country you deal with. We reply as quickly as we can.